A Comment Worth Publishing

Everybody, remember the my previous post, " Pin Code Problems?" post? I got a very educated comment for that posting and I want to share dExtEr's comment to all. dExtEr thank you very much for your comment, I've talk with the people concerned regarding this, and I will be posting what they said in my next blog.

"I bet the problem here is that almost all people who don't know their PIN CODE are those people who haven't got the membership email after registering from e-games. I believe it is already discussed in some forum threads that YAHOO MAIL accounts CANNOT receive EMAILS directly from E-GAMES (IP E-GAME VENTURES). Treated as SPAM and even cannot find the email at the SPAM folder of yahoo. I have noticed this because I did have 2 accounts at e-games for audition and one is registered with a yahoo mail account and the other one is a Gmail account. My Gmail account CAN receive emails from E-GAMES specifically the membership form and the Forget PIN CODE retrieval which you can request at your e-games account at e-games website. BUT the YAHOO MAIL account cannot retrieve it. so, i guess its not the users fault that they don't know because the email was not received. so the problem here is about yahoo mail cannot receive email from you guys. so, to prevent this kind of stuff, its either you fix this problem or promptly tell ur registration program not to accept any yahoo mail registered accounts and use other email provider instead.

On the other hand, about the TOP UP CARDS you told us, not to throw away those EP cards.. my problem here is that i don't buy EP CARDS (coz i haven't found it here in our area which is Bacolod), instead i buy my EP load a nearest Netopia cafe and Netopia is using loadcentral.com.ph for loading and a text message containing the card code and card pin code (which is used for loading EPs) is sent directly to my cellphone number. So, shall we save all these text messages containing the codes for loading? i guess this is quite inconvenient already on our part.

Anyways, i hope you continue to improve all aspects of the game and the service as well. Thank you."

Pin Code Problems ????

I read the E-games forums on a daily basis, and I get alot of private messages complaining that they had been hacked, and need to change their account passwords or their account e-mail addresses but they can't do so because they don't know their Pin Codes.

So what they do is they call the E-games customer service hotline, and inquire on how they can get their Pin Codes And here is where the problem starts......

The pin codes for each account is given to each registrant at the end of each new user registration or included in the e-mail confirmation sent after new user registration.

Here is the standard operating procedure on how Pin Code retrieval goes.....

Through the Phone:

The Customer Service Representatives verifies the following REQUIRED Information is the following:

1. Membership ID / User Name

1. 
   
2. Date of Birth
3. Complete Address
4. Celfone # / Telephone #
5. Top up Cards ( Minimum of 3 cards which should be one (1) month old)

The gamer must provide at least 3 out of the 5 required information, in order to process the pin code request. Then you Pin Code will be sent at your Web CS form.

Membership ID / User Name - that very easy

Date of Birth - chicken

Complete Address - you should know it like the back of you hands

Celphone# / Telephone # - only if the # is new, impossible if you can't give the right one

Top up Cards - after topping up EP cards most of our gamerz throw away their cards, thats the one thing you should never do, coz you'll never know what might go wrong with your account and you might be needing any of the information written on your EP cards.

You can easily give out the information asked above if you are the real owners of the account. But what most people do is that they are so in a hurry to play the games that they don't think of what information they type into the E-games registration forms.

So when the time that they need to call the customer service and get their Pin Codes arises and our customer service representatives need to verify their infos. Callers can't give the matching info that our records have, our CSRs can't give out your Pin Codes with the fear that whoever is calling is not the real owner of the account.

Sometimes in the course of some months, we might change our mobile numbers or move and change our addresses. As of now we don't have the function to update member info / profile you just have to keep record of the info you used to register.

So guys if ever you'll be creating a new account, make sure to be careful with each details you type into the online new user registration.